Kidderminster College

Author: Helen Basnett, Student Services Manager

Establishment 01


Pupils 01

2,800 Students

Staff 01

250 Partner Employers

Location 01

West Midlands

The Challenge

Kidderminster College serves approximately 1,000 students. Many of their learners are from socially and economically disadvantaged backgrounds. The college had initially used a paper-based method for managing safeguarding. There was a risk of losing or misfiling critical information with this process, and off-site staff would prefer to email in concerns meaning that tracking safeguarding issues became difficult and risked becoming inconsistent.

Kidderminster College trialled an in-house safeguarding system, before adopting another well known safeguarding software. While these systems solved some issues, the team weren’t completely satisfied. They were hoping to find a more interactive system with a more intuitive, easy-to-use interface.

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"The customer service from MyConcern is second to none, and that means alot! They are easy to speak to by phone or email, they respond promptly and informatively and work collaboratively to ensure their users are completely satisfied."

Helen Basnett, Student Services Manager

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The Solution - MyConcern

After seeing MyConcern Safeguarding Software in action at a conference, the safeguarding team at Kidderminster preferred the system’s functionality, look and feel above their current safeguarding software. They were also impressed with the additional features that MyConcern users can benefit from in terms of ongoing support from the customer support team, regular webinars and up-to-date resources on current safeguarding guidance.

Implementing MyConcern

By implementing MyConcern, Kidderminster College hoped to get all student welfare concerns in one place which would provide robust chronologies and audit trails. They also wanted a system that all staff could comfortably use and access – even when working off-site.

They found that the system did exactly that and were impressed with the ability to also add categories, keep up-to-date notes and add files or body maps to concerns.

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"I tell everyone about MyConcern – I always have good things to say because the system works so well!"

Helen Basnett, Student Services Manager

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The Outcomes

  • Powerful reports and graphs created at the click of a button to share with SLT
  • Chronologies are automatically created, saving time and giving peace of mind
  • Audit trails are consistent and simple to track
  • Offsite staff can easily and effectively report their concerns
  • Access to useful safeguarding resources and webinars
  • Excellent customer service
  • All safeguarding information is securely held and centralised

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