MyConcern Product Training

Our world class, industry leading training service has been developed to help all our customers fulfil their MyConcern Training needs, easily and conveniently.

What Product Training Options Are Available?

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3 Stage MyConcern Bespoke Live Interactive Online Training Programme

In three one-hour sessions with a MyConcern Trainer, Safeguarding Leads will learn all aspects of how to use and get the most from your instance of MyConcern. These sessions are offered at the onboarding stage and also at any time during your subscription period.

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One-to-One Online Refresher Training

Exclusively for Safeguarding Leads, these one-to-one sessions with a MyConcern Trainer are customer-driven and geared towards your specific needs. Useful for MyConcern customers who would like some extra time with a trainer to consolidate their knowledge.

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A ‘Help’ Section with Comprehensive User Guides

Written primarily for Safeguarding Leads there is a full suite of handy User Guides describing every area of the system. These can be easily accessed by navigating to the 'Help' section within MyConcern.

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Easily Train All Staff to Use MyConcern with Our Training Presentation

All of your staff can use MyConcern, therefore we have provided a PowerPoint presentation for you in the ‘Help’ section, specifically guided towards members of staff who aren’t Safeguarding Leads.

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Regular Free Product Training Webinars

We run a whole host of free, live interactive webinars to help you get the most from your subscription. You can register for these, ask questions and receive bespoke personal training tips and advice on all aspects of MyConcern.

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Face-to-Face Training (Costs apply)

Our trainers can attend your establishment for half a day and train Safeguarding Leads in the use of MyConcern. (Please note this service is temporarily suspended due to social distancing measures).

Customer Feedback for Our Product Training

"I was very impressed with the standard of training and the level of expertise and professionalism of Angela. It was also really useful that it was split up into manageable segments. I have used MyConcern successfully since the first training session and feel my knowledge was developed at the right pace throughout the sessions. Thank you very much."


"Andrew was extremely helpful. The clarity of our trainer’s explanation and the simplicity of the answers to our questions greatly helped our understanding of the system including its key functionalities. Thank you and we look forward to working with you with MyConcern in the future."


"Loved the flexibility of the session, - yes, covered the basics but tailor made it to what we needed - very responsive. It was training with someone who really understands the system, rather than feeling like a manual-led delivery as these online things can be. Excellent."

Delivered by Experienced MyConcern Trainers

We have a group of very experienced MyConcern professional trainers. With a wealth of experience in delivering literally thousands of hours of training, our exceptional training team are perfectly placed to deal with all your training needs.

Meet Our Team

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David Chandler

Team Leader

Andrew Newman3

Andrew Newman

Product Trainer

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Angela Bishop-Scotti

Product Trainer

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Sally Sparrow

Product Trainer

Sarah Square

Sarah Jane Cummings

Product Trainer


Bethan Jones

Product Trainer

Product Training Calendar

View upcoming dates for product training, safeguarding training, webinars, safeguarding support sessions and other events

Get in Touch!

Please contact us if you would like to discuss your training options.