8am – MyConcern has returned to normal service for all users
Advance Notice – MyConcern Will Be Offline from 8pm-10pm (BST) Tuesday 9th July
9.30pm – The deployment has fixed all issues for users.
1pm – Some users have been experienced data not appearing in the Profiles of MyConcern (Local Flags and Levels of Need). A maintenance window is planned tonight at 8pm – 10pm to rectify this issue.
Advance Notice – MyConcern Will Be Offline from 9am-8pm* (BST) Sunday 7th July
So that we can carry out an essential upgrade to MyConcern, the system will be offline between the hours of 9am and 8pm* (BST) on Sunday 7th July. We have scheduled the upgrade at this time to minimise impact on customers, please ensure that any work you need to do on MyConcern is scheduled around this. We apologise for any inconvenience caused and thank you for your patience and understanding.
*this has been updated from the original timeframe of 6pm
3pm: Our development team have deployed at fix which we believe to have resolved the majority of issues for the small number of users were affected by the unforeseen bug. If you are still experiencing issues with permissions for any users in your establishment please contact firstname.lastname@example.org. Thank you for your patience and apologies for any inconvenience caused.
12:30pm: No further update
11:30am: We have deployed staff from other departments to find a resolution for this issue as soon as possible.
10.30am: Our team are currently working on a fix which we hope to resolve issues for some of our customers.
9.30am: Investigations still ongoing as to why a small number of users’ permissions have been affected. Please raise a ticket with email@example.com if you experience this.
3.30pm: No further update. Investigations still underway. Next update will be 9.30 on the 24th April
2.30pm: No further update
1.30pm: A small number of users continue to be affected and we are currently working through the tickets for these customers. Thank you for your patience.
12.30pm: Investigations are still ongoing, we hope to have a solution to the small number of users affected within 24 hours
11.30am: Development team still investigating and working on a fix
10.30am: Development team working on a fix
9.30am Our internal reports show that a small number of users (DSLs/DSPs and admins) may be experiencing some issues completing certain tasks and who may have lost some of their permissions. Our Development Team is currently working on a fix, however, if you are experiencing issues such as this, please email our Customer Service Team on firstname.lastname@example.org who should be able to resolve these for you.
15/04/19 Advance Notice
There is some essential maintenance of MyConcern which will require MyConcern to be offline for approximately 1 hour, this is scheduled to take place on 16/04/2019 between 7am and 8am. Apologies for any inconvenience this may cause.
2am: Service resumed as normal for all users. Investigations have uncovered a loss of functionality which would have affected all users, and currently looks to be as a result of reported issues with Microsoft Azure. We have reported this with our supplier and all systems have been restored.
12am: Services recovering for most users
10pm: Issues reported with logging in to MyConcern.