Service Status

27/11/18

3pm: Service resumed as normal

2pm: Services for most are returning to usual following fix, the course of which has been identified and a summary will be provided shortly.

1pm: The Microsoft issue affecting MyConcern Users has now been identified and a fix is currently being deployed, which is having a positive impact on users. Some users may still be affected but we hope this will be resolved this afternoon. We will continue to update you.

12pm: Some users are able to obtain access. Microsoft Engineers are looking into this as a priority are working with our developers to resolve this issue urgently.

11am: Currently liaising with Microsoft Engineers to understand the full extent of the issues and to find a resolution to resume normal service.

10am: Customers still reporting performance issues with MyConcern. Investigations continued from 26/11/18 and escalation made to suppliers.

26/11/18

Some users experiencing intermittent issues with MyConcern. Microsoft reported issues with their Azure Data Centres between 11.19am and 16.56pm which affected businesses across the UK.

5pm – Normal Services Resumed.